RETURNS & REFUNDS

RETURNS & REFUND POLICY

Returns 

Products may be returned for a online credit note if returned unworn and in their original packaging. We are unable to issue refunds for change of mind or incorrect purchase. Please note - we are unable to accept returns for pierced jewelry due to hygiene reasons.

When making a return, it will be at the client's expense to post the piece(s) back to the nominated sender address safely and in original condition. We ask that this be done within 14 days of receiving your PERFECT PAIRS items.

Credits will only be issued once the return has been received and assessed. If issued a credit with Perfect Pairs Jewelry, it will be valid for 1-year from the date of issue. 

Credits will not be granted in the event that jewelry has been damaged due to wear and tear, misuse or disregard for care notes (eg. chipped, snapped, bent out of shape, continuously worn in saltwater). The unique care instructions for each piece can be found in the product description.

Refunds

If you have been sent a product that is faulty or worthy of refund, please contact us at perfectpairsjewels@outlook.com with a description of the issue. Please then follow the above returns guidelines to initiate this process. We will be more than happy to issue a total refund, inclusive of return postage price, once we have assessed the item(s).

We will, of course, asses each return on a case-by-case basis and use our seller discretion to come to an optimal resolution for all.